Since I had to work on the premiere night of Agents of S.H.I.E.L.D. on September 24, 2013, I wanted to record it so I could watch later. Unfortunately, when I got home from work that night, I learned that although my Panasonic DVD Recorder/VHS combo was successfully programmed, it failed to record the show.
Fast forward to November 1, 2013 when I finally have the time to take it to Eldans Electronics in Tulsa, Oklahoma to see if they could do a diagnostic of the unit (my early assumption was that the laser lens was going out). They were supposed to notify me on November 4, 2013 with the results of the free diagnostic. Unfortunately, they didn’t call me. Since it was a few days before I would have time off again, I decided to go in on Friday, November 8, 2013 to find out the results of the diagnostic.
Ultimately, I would learn that they accidentally gave my unit to someone else. The person who got my unit brought in a Sony DVD recorder that failed to have it serviced. Eventually, Eldans Electronics would get my unit back on Saturday, November 9, 2013. Due to not remembering when the shop closed, I got there too late on November 9 to pick up my unit, but I was able to pick it up on November 12, 2013. It turns out that during their diagnostic, the unit would sometimes read discs, but they determined that the issue was with the mainboard. Since I invested a lot of money in the unit (and the fact that there are no local stores that sell DVD recorder/VHS combo units with digital tuners anymore, I’ll send the unit to Panasonic to have them repair it.
I would have forgiven them for not contacting me right away when they were done with their diagnostic. However, for them to not do their due diligence in ensuring I would get my unit back the first time, it made things apparent that I will not be giving them any future business.
However, I was calm about the whole ordeal while I was in the store.
After all, I have a Website and a personal Facebook page that I can use to complain about the company.